Causes, Symptoms and how to fix damaged hair
You want your clients to look and feel their absolute post-salon best! But when you’re dealing with damaged hair, it gets trickier. And given all the ways we can inadvertently damage our hair, plus all the styling and colouring practices that might be at play, you likely see a lot of damaged hair in the chair.
Of course, there are all kinds of ways that you can help prevent, reduce and repair damage so you’re your clients do leave with that incomparable salon-fresh confidence. Read on for our top tips and favourite products to help protect your clients’ hair from damage, in the styling chair and at home.
The Importance of identifying clients' hair damage
As you doubtless know, we can never skip the initial consultation that should start every hair appointment. This not only gives you and your client the chance to chat and set those all-important expectations, but it’s also when you can gain crucial insight into their hair history. That way, you can pick up on clues to damage they might not even know their hair has sustained, and adjust your approach accordingly.
After all, damaged hair isn’t always obvious, and – as you’ve probably seen – many clients don’t know their hair is damaged! It’s important to ask the right questions, covering their usual haircare routine, styling habits, and whether they’ve coloured it at home.
So make sure you have plenty of time for a proper conversation before you begin. You’ll get the chance to spot damaged hair and learn more about your client’s hair texture, type, and concerns. That way, you’ll be able to choose the most suitable products to prevent further styling damage.
What can damage hair?
So much of our day-to-day lives and styling habits can have long-lasting effects on hair, and different factors can produce slightly different results. So let’s have a think about some of the things that might be damaging your clients’ hair, and how these types of damage might show up. Next, we’re exploring some of the most common causes of hair damage:
1. Heat
2. Sun
3. Bleach
Heat damaged hair
We all know the power of heat styling tools, whether it’s for poker-straight locks, enviable curls or a bouncy blow-dry. But sadly, we also know that high temperatures can break the hair’s chemical bonds in order to form these new, beautiful shapes. And repeated exposure to elevated temperature can permanently damage the hair’s structure. The result of this kind of damage is typically reduced strength, elasticity, and shine.
Sun damaged hair
Just as we need to protect our skin from the sun’s radiation, so too we need to be aware of how it can damage our hair. Exposure to the sun’s UV rays can cause hair proteins to break down, stripping moisture and impacting the natural colour of your client’s hair. In fact, this radiation can even make the hair’s cuticle become weaker and compromise its levels of keratin – that all-important protein that keeps hair strong and soft.
So, if your client’s hair looks like it’s had some of its natural lustre, colour and softness sapped – particularly in the areas that are most exposed to the sun – it may well have sustained damage this way.
Bleach damaged hair
Again, bleach is a powerhouse in the world of hairstylists, allowing people to fully transform their looks. But as with heat, we know that the bleaching process can cause damage to hair. It works by lifting the outer cuticles to penetrate the interior, and over time this cuticle becomes permanently raised, opening the door to continuous moisture loss and damage. That’s why bleach damaged hair shows up not only in its colour, but also often in a more coarse, straw-like texture.



What does damaged hair look like?
So we’ve covered some of the main symptoms of those common types of hair damage, but let’s look at some of the other things to be on the look-out for generally as you assess your clients’ levels of hair damage. After all, sometimes the signs aren’t as obvious.
Dry, brittle look and feel
The most common sign of hair damage is parched, frizzy locks that feel brittle to the touch. The hair cuticles are jagged and slightly lifted, leading to thinner ends.
Breakage and shedding
When left untreated, the damage progresses to split ends and brittle hairs that snap easily during styling.
Dull, brassy tones
When hair’s lacking in nutrients and hydration, it loses its natural shine and looks dull and brassy, with an uneven colour balance.
How can you repair damaged hair?
Once you’ve identified the level of damage and symptoms, you can create a plan for treating and styling your clients’ hair, to ensure they leave your salon looking and feeling their best. It’s likely that the first steps you’ll decide to take will be to trim any split ends they might have, and to ensure you leave time to nourish their hair with a deep conditioner or hair mask.
Of course, there are lots of different products available that have been designed for damaged hair – so how do you choose the best for your clients? Our suggestion would be to always reach for damaged hair treatments that repair hair at the molecular level, like the L’Oréal Professionel Absolut Repair Molecular range. These products have been expertly formulated to restore broken bonds, resulting in improved elasticity and shine for your clients.
What is the best hair care for damaged hair?
As well as things to look for, there are some ingredients it can be a good idea to avoid when you’re dealing with damaged hair. Typically, you’ll want to opt for cleansers that are free from detergents, alcohol, parabens, and sulphates.
Aside from that, we have a few other top tips on creating the perfect haircare range for damaged hair, so that your salon is perfectly stocked for whatever type and level of damage you might encounter. Here is our guidance on how you can tackle and fix damaged hair using the right products.
Shampoo for damaged hair
The first step will likely be shampooing. When it comes to application, you will of course want to take an especially gentle approach with damaged hair. In terms of products, remember to look for hardworking formulas that repair broken bonds while cleansing, like L’Oréal Professionel Absolut Repair Molecular Shampoo. Enriched with a peptide bonder and amino acids, it restores hair strength and elasticity, strand by strand.
If you’re working with clients whose hair has been coloured as well as damaged, your product choice should also cater to their hair dye. Choose protective formulas like Vitamino Colour Shampoo that keep pigments in place for longer, so that their colour stays as vibrant as possible.
Conditioner for damaged hair
In treating hair damage, conditioner is crucial – especially with damaged hair that appears dry or brittle. The right deep conditioner will not only smooth fly-aways and split ends, but also penetrate deeply into each strand for maximum impact. Try Absolut Repair Molecular Conditioner for a lightweight, restorative, detangling treatment for your clients.
Hair mask for damaged hair
Upgrade from the standard conditioning step with a nourishing hair mask, ideal for clients with particularly damaged hair – or simply advise your clients to integrate these into their own haircare routines at home. Those with long hair might want to try the Pro Longer Leave-In Cream to reduce split ends by up to 94%. The Absolut Repair Molecular Mask is a great option for severely damaged hair, infusing each hair fibre with restorative peptides.
How can hair stylists avoid damaging their clients’ hair?
We’ve thought a bit about addressing hair damage you encounter in the stylist’s chair, but what about making sure you don’t create or add to any damage? As we’ve mentioned, effective styling techniques can carry some risks, so how can you mitigate some of their less desirable side effects?
Prevent and reduce heat damage
Apart from using the right products for client’s hair type, stylists can take a preventative approach. Minimise damage by prepping the hair with a heat protectant before using hot tools. If the hair in question is already a little damaged, take extra care, using a wide-tooth comb to gently work out any tangles.
Remember you know best
Another aspect that isn’t often addressed is the need for stylists to sometimes take a firm hand with clients. Sometimes, people have their hearts set on a certain look, colour or treatment. But if it isn’t suitable for their hair, stylists need to feel comfortable saying ‘no’, and explaining the reasons why it’s not possible. Instead of seeing this as a daunting task, try thinking of it as an opportunity to be creative – what alternative approaches can you think of to give them a similar result?
Try to dig deep into their reasons for wanting this particular look. Do they feel a different hue will better suit their colouring? Do they want a drastic change after a difficult break up? Are they tired of having to spend an hour each morning styling their hair? Understanding what’s are the root of the request will help you think outside the box and give them what they really want, without hurting their hair.
Once your client is happy with their shiny new ’do, you’ll also want to share a few tips for maintenance at home. That way, they’ll preserve their look for as long as possible, and avoid undoing all the brilliant reparation work you’ve done! Of course, some of the most important tips to avoid damaging hair, and to keep treating damaged hair at home are:
1. Avoiding heat styling
2. Using nourishing hair masks for regular conditioning
3. Coming back in for a regular trim to keep those split ends at bay!
You have the power to boost your clients’ hair health!
With the right care and quality products, stylists can push the reset button on damaged, frizzy locks. You’ll leave your clients feeling their most fabulous with healthier, stronger hair. That’s why it’s worth investing in staff training to prevent and treat hair damage, using the latest science-driven techniques.
Have your own ways to treat heat and bleach damaged hair? Share your favourite summer looks and styling tips with the professional community!
FAQs
How does bleach damage hair?
Bleach lifts the outer cuticle, making hair prone to dryness and frizz.
Does balayage damage hair?
As it’s applied to the hair’s surface, balayage doesn’t damage hair to same degree as bleach, but it’s still a chemical treatment.
Why is hair more damaged in summer?
Chlorine, salt water, heat and humidity all take their toll on hair health.
How can you prevent heat damage to hair?
Avoid hot styling tools when you can, and use a protective spray or cream when you do.

