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Dear valued customer,

In an effort to improve on our current delivery service, we will shortly be switching our mainland UK parcel carrier from Menzies to DHL.

This switch will deliver a number of benefits, including;

  • Improved on-time delivery rate
  • An accurate one hour delivery window provided to you on the day of delivery
  • The ability to re-schedule the date of delivery once it’s left our warehouse
  • Accurate proof of delivery available to you, including photograph and GPS location


The first deliveries will take place on 4th March.  Please look out for a new look notification from DHL, and be aware that uniformed DHL delivery drivers will be delivering your L’Oreal orders following this date.

If you have any questions or concerns at all, please don’t hesitate to contact our Customer Care team on 0800 03 04 034.​